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Review content:
I hate to say it, because I have been a regular at the Brewhouse (3-4 times per week for lunch/dinner/drinks) for months. I have brought NUMEROUS friends around there and gotten them hooked. I have always had great service! However, I accidentally left my cell phone there on a Saturday. I went back on Sunday morning and it wasn't there. No big deal, my own fault, right? Wrong. A friend of mine said he turned it in to the bouncer because he didn't know it was mine. So I called back and asked them if they could call the bouncer to see if he had placed it somewhere they hadn't checked, and they said they were going to call right away and get back to me that evening. Well, I called the next Monday evening to check because I hadn't heard and got yelled at for calling. Called Tuesday to check back, was told never to call again, and was hung up on. I am a very polite person, and never accused anyone of anything (just wanted to see if the bouncer had put it somewhere else). So I called back, said that I believe I was disconnected, was yelled at some more, and finally said I was filing a police report on their employee. About 5 minutes later (while on the phone with Metro), I get a call saying that the bouncer found my phone and had it at his house. A little suspicious, no?
Sadly, I will NEVER go back there again. I am absolutely APPALLED by the way I was treated. The same people who had given me great service before were absolutely beyond rude. And the knowledge that a BOUNCER would not turn in a missing cell phone, instead keeping it (perhaps to use or sell, thinking there was a SIM card he could remove - not the case, sorry) until I threaten, and begin to, file a police report? Wouldn't have thought this before, but the thought crossed my mind as the people got meaner and meaner. And unfortunately, it looks like this might have been the case...
Cons: SERVICE
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