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Businiess name:
Adt Security Services, LLC.
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Review by:
citysearch c.
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Review content:
You need to be warned about ADT, specifically the area serviced by the Norcross, GA office. I was sold on a system I found very convenient and signed the contract thinking that the names of the pieces of hardware on the contract were exactly what the sales person had promised me with pictures from a brochure. That was not the case, and to make matters worse part of the hardware is faulty. A month after the installation I am still waiting for them to bring working hardware. In that month I have called many times, mostly getting answering machines and never getting a call back...NEVER! When I did get someone on the line I was told that the problem "is not on us". I almost had to beg to get transfered to a corporate customer service number to complain. I asked at that point that since it hasn't been quite a month yet if i could just return everything and cancel the service and I was told that the equipment was mine to keep and that they would not take it back. I also have to pay 75% of the remainder of the yearly contract. This has been a very expensive mistake. AVOID ADT!
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