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Businiess name:
Roscoe Brown Inc
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Review by:
citysearch c.
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Review content:
I called to have a HVAC tune-up for Friday April 19th at 4:00PM. Gave my address and contact phone number to the person at the brance office (I assume) in Murfreesboro. The support staff seemed pleasant enough but the proficiency in scheduling my appointment lacked severely.
I arrived home at 3:50 and waited for the tech to call me, I had my cell phone with me (which is the contact number I gave them) but didn't receive a call. I started and finished a chore which took about 50 minutes while checking my home and cell phone for the call. Finally at 4:50 I called the Roscoe Brown office and asked where was the technician since my appointment was for 4:00, I was told that the technician tried calling me twice between 4 and 4:15 but got no answer. The person on the line read back the phone number and it was wrong, which explained why no call. I was then asked if I still wanted the tech to come out or reschedule, this was around 4:55 and I said yes I do want the tech to come. They stated the tech would come but was on another call and would be within an hour, I said that's fine. I received some call on my cell phone after asking them to have the tech call my home number, I received a call on my cell but missed the call by a few seconds. I called the number back and it was an automated Roscoe Brown emergence service number. I was frustrated at this point and said I will contact them on Monday and let them know about my displeasure. Shortly about an hour later the technician showed up, he was a pleasant young man, so he verified I was the customer by asking a few questions.
First he read the address to me which was wrong, the address number was correct but we live on 'Drive' not 'COURT' which is why the tech took longer to get to my house also they told the tech (I overheard them from his NEXTEL) that I needed service for one unit and I clearly stated and asked for the silver service agreement because I have two units. The tech asked me about the cost for the silver (I guess to see if I was telling the truth,) and after I responded with the answers he knew the office made the mistakes.
The tech apologized and got to work. He did a good job, I just hated it being an extra hour longer than was projected.
After that experiece I choice to pay for the tuneup service and not the silver agreement because now I will have to give serious consideration to dealing with Roscoe Brown again.
Pros: HVAC Technician, pleasant, thorough
Cons: Support staff, not so thorough
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