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Businiess name:
Frames Bowling Lounge
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Review by:
citysearch c.
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Review content:
Yesterday, Sunday, we were getting together for a birthday celebration for 8 people. Reservations were made on Saturday. Took the bowling/dinner package. When we arrived, we told Eric Brodie, the manager that 4 people were ill and we only needed one bowling lane and then we'd go to dinner. When we sat down, we were given menus for the $29.95 Celebrate Chef and were told we could only have an entree, not the appetizer and entree since they changed the menu two days before and raised the price to $34.00. He never mentioned this when we told him of the change. Only then he said that the event had been pre-paid, no refund, no credit. That amount for 8 people was for $340 including an 18% gratuity!! He offered nothing else and we told him that we would then take the 8 dinners with us. Why stay when we were so shabbily treated? There were not many people bowling and we were the only ones in the dining room for dinner. I've never seen such poor management. In this economy, one would think that they would want a return business. Apparently not. What snobbery! It left a very bad taste in our mouth and it ruined what could have been a wonderful birthday celebration. I will tell everyone that I know that there are better places to bowl and have dinner. If I could give NO STARS, I would.
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