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Businiess name:
The Mash House Restaurant and Brewery
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Review by:
citysearch c.
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Review content:
We've eaten at the mash house several times and have enjoyed mostly good food and good service. Tonight was anything but good. Because this was Valentine's Day we decided to make a reservation to ensure our meal. We arrived at the appointed time (8:45 pm) and were taken through a mostly empty dining room into the covered patio, where we were seated in outdoor seating, which was not really what we'd expected. We complained to the receptionist and the manager came out to see us. She made many excuses as to why she couldn't help us. Apparently if you made a reservation on line you got stuck outside in the patio beside the parking lot. If we had walked in off the street we could have eaten in the dining room. She offered to give us a discount on our meal, but we refused because we wanted inside seating not eating out in the parking lot. The server was MIA from the time she took our order until we received our food. When we got our order I asked for the ticket so we wouldn't get stuck waiting for her again. Upon examination, half of our order was wrong, but since it had taken 40 mins to get our food we decided just to eat and then leave. When we got our ticket, it turned out to be much more than I expected and turned out to be some else's ticket. Called the manager again. This time when she offered to comp the meal we accepted, paid for the alcohol (1 beer) and got out of there. Terrible hostess, manager, wait staff, cook, the only one on the ball was the bartender, and he got a tip. Good selection if you go there for the beer, but don't waste your time eating there.
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