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Businiess name:  World Gemological Services
Review by:  citysearch c.
Review content: 
I'm no expert in Diamonds, but I do know customer service. In fact, I demand it from anyone I choose to do business with. The two people I dealt with here (Mike and Whitney) were above and beyond my expectations. I was refered to World Gemological by a friend. I actually put off calling because I was already busy with other apointments at other stores. My friend had told Mike about me and Mike actually called me! After two conversations, he narrowed down the selection to two stones. He offered to meet me after normal business hours at his store since I was driving up from San Diego. That meant alot to me. The two stones he told me about NOT ONLY exceeded my expectations (they were bigger, whiter, clearer, with a brilliant cut!), they were ALSO less expensive than the other stones I had looked at. So, I saved money, got a better quality stone and was given the best customer service, bar none. My wife absolutely loves her ring and I do to. After the wedding, I went back to visit them because I wanted to purchase earrings for my wife. Again, he offered to meet me late. This time, Whitney was there also and they had many sets for me to look at. After we narrowed down the choices based on my price range, I can't say I was very excited. Based on my reactions, Mike actually told me he didn't want to sell me anything that night because he could tell that I didn't really like any of them. Wow! For someone to turn down a sale because it's in the customers best interest is HUGE for me. Instead, we brainstormed and Mike and Whitney came up with a suggestion - that I get my wife a nice piece of jewelry on our Hawaiian vacation I was about to leave on. Whitney jumped on the computer and within 5 minutes, we picked out a white gold & diamond sandal pendant necklace...from a store in Hawaii. Mike jumped on the phone, checked availability, and put one on hold for me. WOW! He gave a sale to someone else! Oh, and my wife loved that too! I will be returning to World Gemological soon! Pros: Accommodating, friendly, customer service, plenty of choices, great value! Cons: None

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