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Businiess name:  Roto-Rooter Plumbing & Water Cleanup
Review by:  citysearch c.
Review content: 
George – One of Roto-Rooter’s Most Dependable Employees “You’re not going to want to see this,” my wife said to me. At 11:00 AM a few days ago on October 20, 2011, while in the midst of a hectic day, everything went on hold when we surveyed a flood in our laundry room. After I cleaned up the mess, I discovered the cause was a backed-up sewage line. As I have done many times in the past, I called Roto-Rooter and asked if George was available. I was told that I could have the next plumber available and someone would come by within an hour. I said, no, I wanted George. When told that she didn’t have George’s schedule, I asked her to track him down. After being on hold for several minutes, I was relieved when she said George was indeed available and would be at my house within half an hour. When George arrived, I felt like I was seeing an old friend again. As I look back on my records with Roto-Rooter, I note George has cleaned out the roots and debris seven previous times at my house dating back to August 2001. As he came into the house and walked over to the clean-out that he knows ever so well, his first words were jokingly, “Still didn’t put that clean-out outside the house where I have suggested in previous years.” I told George that I could rent his equipment at a tool rental shop or even I could have purchased his electric snake several times over, but then I would miss seeing him. He smiled and went straight to work. Minutes later he found the problem and came to me with a fistful of tree roots. He suggested that, because there were a lot of roots throughout the line, it was time to think about replacing the old sewer line with another line that could be installed without digging up my lawn. At his suggestion, I put on my calendar a note to call after the winter for an in-line inspection with Roto-Rooter’s remote television camera to identify the bad joints and broken sections of pipe in my 70-year-old sewer line. Once the problems are identified, I will ask Roto-Rooter to install a new line in the damaged sections. Once again, I was very pleased with George’s work, and he left with a smile. See you next spring, George. Peter Schroeder 1422 26th Avenue East Seattle WA 98112 H 206-328-2905 C 206-295-6362

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