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Businiess name:
Sutherland, Steven J, Dds - Torrance Dental Arts
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Review by:
citysearch c.
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Review content:
100% agree with "never a." They're quite expensive and according to their Treatment Coordinator, AnnMary, who by the way is NEVER available and even after multiple messages, doesn't call you back for MONTHS, nothing's ever covered by your insurance...though it indeed is (in my case even Porcelain crowns). Claimed I needed a (non-insurance- covered) expensive deep cleaning - which 2 other dentists confirmed I did not need - and therefore I never even got my bi-annual, insurance-covered cleanings.
I argued, hastled and fought with them for over 2 yrs now, just because I believe that I had finally found a knowledgeable & sensible dentist (Dr. Sutherland) & therefore would've wanted to get my work done by him; yet in the meantime the work I need done has extended from needing just new fillings to needing root canals and full crowns on all of the compromised teeth (which of course raised the cost into the thousands!)...all of which could've been prevented if not for their Treatment Coordinator and their "padding" the bill with unnecessary treatments and supposedly non-insurance-covered procedures. (And you'd think they'd be the kindest and most accommodating people in the world after having all of their patients' personal info compromised by having their entire computer system stolen - God knows they make enough $$$ on us to invest in a proper security system?!)
It's a shame...
Pros: Modern office & treatment options, knowledgeable dentist
Cons: Expensive & always claim insurance doesn't cover
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