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Review content:
This dealership is close to my house. Despite that, I never like to bring my car here because I always get some kind of hassle when I try to get some warranty work done, and I believe it is rooted in the fact that I did not buy the car here. When my car popped a tire on the road, I had it towed there because of its proximity to my home. I told them that the highway emergency vehicles couldn’t put on my spare because I had security nuts on my tires, and I needed to get the tool to take them off. They told me I had to get it from the dealership where I bought the vehicle, which I wasn’t happy about because – in the name of customer service – I thought they could do an exchange or something to get me the tool, since I was never given one when I bought the car, as I should have. They wouldn’t work with me on that, which I was not happy about.
In the interim, I asked them to remove all the security nuts, and replace them with regular ones, and I wouldn’t put them back on until I got the tool. When I got my car back, there were dirty grimy fingerprints all over my driver side interior door, my ceiling above the driver side door, and the seat. The door now had problems opening and closing as if someone had put all their weight on the top of the door when it was open. I have an extended warranty that covered the popped tire and the hubcap that rolled off as a result. This place charged me for both, and told me I have to send it in to Nissan to get reimbursed. This is one option, but most dealers do the work because it is covered, and handle it internally with Nissan, so it doesn’t inconvenience the customer – in the end, even though I bought this extended warranty, if I didn’t have the money right then, I wouldn’t be able to get my car fixed. Everyone in Nissan and the company who I bought the warranty through expressed surprise that they didn’t just do the work and handle it internally, since there would have been no problem for Nissan to cover the work.
They came to me carrying a hubcap they broke when replacing the nut, but said they couldn’t give me another one then because the parts area was closed. When I expressed concern over having to drive around missing a hubcap, Glossie Echols, the service consultant, asked if I lived in a bad neighborhood. I was shocked because I already knew where he was going. I told him no, I lived in that neighborhood! He then “joked” that I could say I visited my family in “the ‘hood” and came away missing a hubcap. Who would laugh at that? Who would even joke like that with a stressed out customer?
When I got my car home, I counted the security bolts, and there were only 3, instead of 4. I called Glossie, and he told me he would check with his service guy to ask about the 4th nut. From there it was about 2 weeks of him “following up” with that guy, but trying to make it up to me by offering me other things instead like a free oil change. I maintained the entire time that I wanted my 4th nut, because I paid a huge markup when I bought the car due to those security nuts that I didn’t even need. Since I paid for them, I wanted them, so why keep offering me one free oil change?! He finally got a new 4 pack of nuts to me, barely speaking or looking at me when he handed them to me, like he just wanted to be rid of me.
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