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Businiess name:
Horton Plumbing & Remodel
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Review by:
citysearch c.
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Review content:
Just yesterday my wife and I woke up to find we had no hot water. Going to the basement with flashlight and BBQ lighter in hand, thinking/hoping the pilot light had gone out, I was shocked to find the carpet in my finished basement soaked. The hot water tank had ruptured and water was everywhere. I had used Horton Plumbing in the past so gave them a call. Even though it was before 8am they answered right away. (I discovered later that they have 24/7 emergency service.) I described my situation to the lady that answered and explained that I would like to consider replacing the old unit with a tankless on-demand unit. She immediately connected me with their Master Plumber. He said he could come right out to assess the situation. It was only about 20 minutes and he was at my door (I'm not kidding, 20 minutes). After some review and discussion we determined the tankless option would be cost prohibitive because of the location of the mechanicals room (no outside wall in that room and too far to run the exhaust flume. Relocating the unit to a different part of the basement was not an option either.) I decided to go with a 50 Gal., quick recovery, hot water tank. The install crew was at my home about 45 minutes later. The job was completed by 1pm (all though I still had lots to do with cleaning and drying carpet)
The two-man crew was very courteous and professional. They cleaned up when the job was done, went over the paperwork for the new unit, explained how to set the water temp, how to re-light it if needed, and yearly maintenance that should be done (flushing the unit out).
Overall I am very satisfied with the work Horton Plumbing performed and VERY pleased with the responsiveness of their service.
Happy Customer in Canton
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