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Businiess name:
Kohl's Department Store
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Review by:
citysearch c.
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Review content:
Tina Bettencourt. Today my girlfriend was standing in the checkout line at Kohls near Nugget. A lady began yelling curse words at her and saying she cut in line. My girlfriend ( a tiny 100 pound girl) put her head down and said just go in front of me. Although she did not cut in line it was not enough for this lady. She began swearing and screaming obscenities!! This was witness by several employees and the store manager who stood by and did NOTHING!!! A worried patron asked the cashier if anyone was going to do anything....to which she did NOTHING!!!! My gf was so scared she dropped her purse and everything spilled out. While she was picking it up this lady stood over her laughing and cursing at the top of her lungs!! As she was running out the store crying she could hear the cashier and the lady talking about her. WTF? WTF??!!!
I called and asked to speak with a manager. A lady answered (did not introduce herself). Instead of being helpful she denied that anything happened. After getting frustrated I asked to speak with someone above her.
I then got TINA BETTENCOURT ("store manager"). Tina did not begin by apologizing for the incident. No, instead she kept asking which cash register (mens or womans). I asked, what difference does it make? To which she began to get defensive "WELL IT HAD TO BE ONE OR THE OTHER RIGHT? RIGHT?! Then TINA BETTENCOURT argued with me for ten minutes saying that the store has no liability regarding the safety of its patrons. After trying to get back to the point I apologized saying "I'm very sorry for the inconvenience, I don't mean to be a d**k. (I do not complain about things, but in this situation I was absolutely beside myself, still I felt bad??? TINA BETTENCOURT, instead of addressing the situation, says, "if you're going to curse we're done. I said, when did I curse? You mean d**k? I meant rude. After pleading with her to speak with me and help me resolve this matter TINA BETTENCOURT then hung up on me. Did not say anything, did not apologize for the situation, did not give any suggestions on how to make it better. TINA BETTENCOURT simply hung up on me!!!
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