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Businiess name:
BMW of Mt. Laurel
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Review by:
citysearch c.
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Review content:
I had the worst experience ever in the service dept. After spending $4000 to get my car running, the service advisor called to say they couldn't put the dash back together because all of the parts weren't there. I go to the car and see they were in the back seat and the car still didn't start! I was so appalled that they tried to give me my car back, not put together! We leave the car there so they can get it starting and put the dash and trim back together. We come back the next day only to find the dash still not completed and the service advisor claiming someone else broke some of the pieces and there were missing screws, which is why it was incomplete. Telling me there were no extra screws in the whole dealership. Only to find broken pieces of the dash on the driver's side floor mat, which lets me know it was one of his techs who broke the pieces. Of course all of this happens after the bill has been paid. So now I have a dash with wires exposed. Neither me nor anyone else in my family will be returning to this dealership for anything ever again for anything!
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