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Businiess name:
Zipcar
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Review by:
citysearch c.
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Review content:
This service is touted as an excellent alternative to having a car, but if you think that spending hours on the phone with jerks every time you have a problem (which is every time) can get tiring, then this is not the service for you.
1) Customer service is terrible--if you call the zipcar line while using a vehicle, then they will tell you there is nothing they can do to help you, that you have to call the main office. If you call the main office, they will tell you that they have to "investigate" the problem and that they will get back to you and never do.
2) They overcharge. If your have a reservation that costs, say..$30.00--you'll think, great, but then other mysterious charges will later show up on your credit card. Multiple ones.
3) Cars often smell like cigarette smoke, and sometimes have dog hair all over them.
4) I've had experiences where I've gotten to my reservation on time but my vehicle was not there--and after all the hassle of them trying to put me in another car, I lost about 20 minutes of my reservation (and was late to my appointment) but was never reimbursed for that, nor did they extend the time of my reservation to allow for that.
5) However, if you are one minute late returning your car (no joke, one minute--this is from experience), they will charge you $50.00.
Having a car of your own may cost a little more, but having experienced zipcar, it is well worth it. Don't give up your car and use this service--it is too expensive and a poorly run business.
Pros: ?
Cons: Customer Service is awful
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