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Businiess name:
American Reliable Windows, Inc.
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Review by:
citysearch c.
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Review content:
Started good, middle okay, ending bad.....still bad! Dan came out and gave us his quote which was very fair so we decided to go with ARW. They came and measured promptly, the windows were made promptly, and the appt. to have them installed was prompt. The day of installation was to start at 10 a.m. but they didn't show up until after noon and they were one man short. This may not have been a problem for most people but we live 2 1/2 hours away and we were depending on our working daughter to be there for the 1/2 day job that they said it would be. Needless to say they only got 1/2 the job done and were ready to quit at 5:00. After a go around with their office the workers (not at all happy) stayed to finish the job. At 9:00 p.m. they were finishing up and realized that there was no outside lock on the slider which is a must have because it's the main door for entering and exiting the unit. Besides no lock the slider is almost impossible to open and close because it needs adjusting. We are now in the third week and no lock. Our daughter is having to climb thru her bedroom window to get into the house. We have called Dan....no help. We have talked to the lead lady Cindy......empty promises. The lock they need is in Simi Valley and the job sight is in Chatsworth. One hour out of the day of a single employee will get the job done. I guess we just don't matter. Promises of 3 days (that was 3 weeks ago) and promised phone calls have never materialized. WE ARE STILL WAITING!!! Customer BEWARE if there is any type of glitch with your order/installation. They just don't care about you once you have puchased their product!
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