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Businiess name:
Eastern Connection Movers Company
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Review by:
citysearch c.
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Review content:
They were 1 day and several hours late for pick-up. Stated they had a truck break-down about 65 miles from their terminal. They broke an L-shaped wood desk; promised speedy repair by a local company; have not delivered. Left key at "on" to run down battery of mobility scooter. Did not mail promised contract proposal and repeatedly said "the secretary" was "out".
Did not contact us about delay of move until after 3 P.M. and repeated calls to them on the day of the move - and I had begun the processes to get a Pensky truck rental. Arrived in a Pensky truck they had used before. Took 4X as long to load and 3X as long to unload as I estimated required ... and I had 13 military & civilian moves in 11 years,. Took, by their stated time of departure and their arrival time, 10 hours to drive about 350 mostly turnpike and interstate expressway miles. Said delivery would be between 10-11 a.m. and arrived for delivery after 1 P.M. (but at least they did arrive!).
Dropped a packed and sealed box with tinkle of glass; stated at time "nothing was broken" but we have not gotten all the boxes open, so we do not know more than the empty promises about the broken desk. State they use a cell phone with T-Mobile pre-paid minutes. State they can not receive cellular 'phone calls in many places, therefore did not hear nor respond to my many calls to them.
Initially quoted and finally billed without added surcharges; and final bill was a fair price. In between, presented me with a bill including surcharges of more than $300.
IF THE DESK IS REPAIRED BY JUNE 6, 2007, THIS MESSAGE WILL BE REVISED. IF THE DESK IS NOT REPAIRED BY THEN, A LETTER OF COMPLAINT TO THE "CHRISTIAN YELLOW PAGES" WHICH IS WHERE I FIRST FOUND THEM, FOLLOWS this review.
Pros: Polite; even provide untruths in a courteous manner
Cons: So far, can not be trusted in schedule or billing or repair of their breakage
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