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Businiess name:
Eastern Connection Movers Company
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Review by:
citysearch c.
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Review content:
Eastern Connection Movers agreed to move our furniture and possessions from our house in Willow Grove, PA to a new house in Hatboro, PA. All arrangements were made over the phone. When the
movers arrived on November 19, their truck was unable to fit up my driveway. Also, because the house is on a busy street (Route 63) the police would not allow them to park in front of the house. They had to park around the corner and trek through my neighbor's yard.
After the phone arrangements had been made, George left us with the impression that his truck would be more than adequate to move all our furnishings and that the packing time would be approximately 5 - 7 hours. Around hour 9, the movers informed us that the truck would not be able to fit everything and they would "try" to have another truck for us in the morning. It had begun raining and the movers tracked mud into our house. At 10 PM on a Thursday night, we had to scramble to arrange for a steam cleaner for the carpet since the buyers had a walkthrough scheduled for noon the next day. We also had to contact many of our friends to see if anyone would be able to help us finish the move Friday morning should the movers not be able to obtain a truck.
The chief mover and driver, Mike, told us that the owner usually got in at 7:30 and he would contact me with a solution. It took four phone calls from me starting at 7:40 before I heard anything. At 8:15 George called me to offer a cargo van. The van would not have fit the remaining furniture and we could not begin unloading in the new house until after settlement at 3 PM. Plus, they could not have gotten to my house from Upper Darby for at least a hour. I had to rent a U-Haul truck and arrange for a friend who was not working Friday morning to help me finish the move before the buyers walkthrough at noon.
My wife and I feel that Eastern Connection Movers misled us. Their vehicle was not up to the task. They had to hire an additional mover once they started the job. They did not show me a contract until after they had loaded the truck. We felt coerced to sign the contract since they had the majority of our belongings on their truck. The time urgency ensured that we could not hire another mover. Eastern Connection Movers could have sent a representative to the house to determine whether it was a job they could handle. George's cavalier assurances over the phone indicate to me that he planned to take our money whether his one truck and three man crew could do the job or not.
Yesterday we received a letter from Eastern Connection Movers demanding the $500.00 we withheld because of the amount of work we had to do ourselves. They cited their contract which we had signed under duress. We wrote a check for the $500.00 and have sent it in. We have submitted a complaint to the BBB and we are considering legal action.
Pros: The furniture they could fit arrived safely; polite crew
Cons: Can't fit much furniture; misleading sales practices
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