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Businiess name:
Kenneth's Hair Salon's-Day Spa
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Review by:
citysearch c.
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Review content:
I went to the Festival Lane location and noticed it was unusually cold inside for December. I looked at their thermostat and it read 58 degrees. I thought that since they just opened, maybe the head hadn't kicked on yet. I kept mentioning that it was cold but noone would tell me what was going on. The sytlist said, it will warm up once we get to the back. It was colder back there than it was up front. After asking about it a few more times, they told me the heat wasn't working. I had my hair done and it was like sitting out side freezing. The manager of the store was called but never came in. All he did was tell the girls to shut off the heat and turn it back on. that didn't work. I called the corporate office about it and got such a RUDE person on the line that I will never, EVER go back to their salons. They offered no appology until pressed on it. I told them that I had come down with a sore throat as a result of the visit and they told me that it was because germs are in the air and people just get that sort of thing. They offered no compensation. It was appauling. I called the next higher up person and didn't even receive a return phone call. The attitude of everyone was not that of a professional salon. Don't waste your time or money.
Pros: close by
Cons: They don't care about their guests experience
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