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Businiess name:
Massage Spa & Beyond
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Review by:
citysearch c.
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Review content:
I Booked a European Facial because description said neck and shoulder massage BUT did NOT get this part of the service. I had an 11am appointment on a Wednesday the spa was empty and I was put in a room that had a work ladder in it, a missing ceiling tile, and a water stained ceiling tile. Not sure why I would be put in a room that did NOT create a relaxing ambiance. Also, the light in the ceiling was too bright and shining in my eyes and was not turned down or off when techinician left room. I was NOT relaxed and the atmoshpere did NOT create a relaxing ambiance. The steam for my face was pointed towards my nose NOT relaxing or comfortable. I complained at the front desk and was told the owner performed my service and that she would call me about my complaint BUT I am still waiting for a call or email. Since this was my first time to this spa I am not sure why they would not want a satisfied client so they could have a repeat business??? Walked away dissappointed from the spa !
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