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Businiess name:
All Counties Appliance Llc
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Review by:
citysearch c.
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Review content:
This company made their first visit on May 13, 2011 to repair my Frididaire stove. The serviceman, Ron, called me "babe" that day (nice touch) and charged me for service and a hugely expensive part (a new board). Apparently, Ron couldn't find the model and serial no. on my stove and they didn't order the part until the following week when I called to confirm the date scheduled for the repair to be completed. Then I waited and waited--they finally came to complete the repair. HOWEVER, the repairman left with the stove giving the same error code.
Then, I called back and they returned on June 9, June 21, and FINALLY June 25. I've had to fight with them the entire time--I've been stood up for appointments. I've been treated rudely. They haven't returned my phone calls. I've spent over 15 hours waiting for them at home. So, on June 25, they finally take my stove in to the shop to repair. (Despite being listed on the Frigidaire customer support website--they had NO IDEA how to fix it.) They did leave me with a really, really cheap and poor-functioning stove as a substitute. It would have been a nice accommodation but for the deficent service prior to and subsequent to that day. It is August 9, 2011. I STILL DO NOT HAVE MY STOVE BACK! THEY ONLY CALLED TO SCHEDULE A REPAIR--FOR A WEEK LATER! This offer to return my stove was only made after I explained that I planned to take them to small claims court to recover my lost income, cost of repair, and oven. Stay away!
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