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Businiess name:
Gables At Oak Creek
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Review by:
citysearch c.
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Review content:
To whom it may concern. My apartment was robbed on Friday the 13th in the middle of the afternoon. I have a 2 month old baby and a 3 year old daughter. I no longer feel safe in my own home and because of this ordeal I have not slept since. When this occurred I went to the office and received a phone number to call and the manager simply replied, "Oh my, I better go home and make sure my things are still there." When the police arrived they were surprised to find out no one from the office came by to check on us and change my locks, which is the first thing they should have done!!!!! My locks were finally changed the following Monday around 1pm because I had mentioned it to them 3 times. SunnThe manager had the audacity to say, "Well, this time we wont charge you , we normally charge $50". I have been a faithful tenant, always paying my rent on time despite a list of problems, one after another that myself and numerous residents in this neighborhood have had. The way things are ran around here if this could have been prevented It would not have been. And I have a perfect example why , which I will go into great detail in a later letter. I want out of my lease and I don't think I should have to pay a penalty for feeling unsafe, scared and for being robbed. Your Pledge to Customer Service says you are to make business decisions for the best of the residents. I feel helpless and upset. The longer I stay the more nervous and scared I become. I am afraid for myself and especially my children. The $2,100 dollars you are trying to charge me to leave is money that I could use to 1)Find a safe home for my family and 2)Buy back SOME of the things that were stolen. In closing Im not looking for charity. All I would like to see is fairness and that you honor your customer Pledge. I appreciate your time on this matter and hope we could resolve this matter as soon as possible. Sincerely, an unhappy, upset, unsatisfied resident.
Pros: nice work out center
Cons: bad managenent, does not obeyed by customer service pledge, gates always broken, cars being keyed, loud, etc
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