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Businiess name:
New Tours
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Review by:
citysearch c.
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Review content:
We were very disappointed by two-day tour to Niagara Falls. Of course, I don't mean Niagara Falls itself, because this is absolutely beautiful scenery! However, the service is way below North American standards. First of all, it took driver 12 hours to get to Niagara Falls! Seriously? 400 miles with 65 miles limit? NO traffic on the highway!!! Should've taken 7 hours...the same as promised on New Tours website.
The second, the tour-guide (Irina) was so unprofessional and had luck of knowledge regarding this excursion. The other lady, Galina, is no better. She asked us how was the tour and when we answered that we were not happy with really long drive; reply was, “What did you expect? You had nothing else to do in any way". Really? Is that how you talk to people? They stole tourists' time to enjoy the Falls. I guess, it is normal practice for this company.
My family planned to take 3 more tours with New Tours within next couple weeks and, perhaps, in the nearest future. However, after this horrible experience, we will never use their service again...will NEVER advise to use their company to many of my friends. I am glad I paid only for one tour and didn't book others in advance.
There is so much room for the improvement in their customer service!!! And perhaps, they should send their tour-guide to learn a little bit more of history at list in the area of the tour she is providing.
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