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Businiess name:
Essence of Touch Day Spa
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Review by:
citysearch c.
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Review content:
This place is lousy. I went there when I was 8 weeks pregnant and was refused service after I was already undressed and on the table for my massage. Your typical Swedish Massage is not harmful in pregnancy and these ignorant women working there had zero facts to back up their position. They did not apologize or offer another service. They just we can't work on you today and I dressed and left. It was very embarrassing. The owner found out about it later - she disagreed with her employees and was very angry with them. She offered me the opportunity to come back at a 10% discount. I thought that was pretty lame - a measly 10% discount. Didn't seem like she wanted my business back that badly. If I were the owner, I would have apologized profusely and offered a free service. But i gave them the benefit of the doubt since they are conveniently located to me and made an appt. The massage I had was o.k. but there is no ambience. the walls are paper thin so you can hear everything going on in the whole place. bad musak on the speaker system - not soothing or relaxing at all. then the same rude receptionist processed my bill (and did not apologize for her bad treatment of me at the first visit where I was refused service) and had the nerve to ask out loud if i wanted to leave a tip - instead of discreetly presenting my bill so i could decide whether to write in a tip or not - in private. of course i wanted to leave a tip - but what if i had told her no? would she have scowled at me or huffed about it??? very unprofessional. my spa experiences on the north side have in general been very poor. no class, no professionalism. just take your money.
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