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Businiess name:
Maidpro
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Review by:
citysearch c.
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Review content:
I have used other cleaning companies before and was overall completely unimpressed by the company, especially the two cleaners that came to my house. I paid them for the same amount of time I paid American Housekeeping for - 4 man hours. American Housekeeping cleaned EVERYTHING...they even had time to wipe all my air vents, clean the inside AND outside of my windows, vacuum my stairs, wipe down all my garbage cans, and other tasks I didn't ask them to do because I didn't think they would have enough time. With maidpro all they got done with 2 people in 2 hours was the kitchen and my 2.5 bathrooms - THAT'S IT. They got to nothing in the two bedrooms, no vacuuming, nothing - and my house is only 1600 sq feet! Plus, we had already moved out so they had NO furniture to work around or dust...they should've been able to clean the entire house in that time. They didn't take much time to listen to what I wanted cleaned and asked no questions. They worked slow and were always in the same room together, talking...it seemed to take 2x as long that way. One lady started packing up 10 minutes early even though there was still lots that she could have done. They did a sloppy job and I had to have them re-do nearly everything I asked them to do in the first place. They seemed annoyed that I asked them to finish their job and kept saying they were out of time...even though I was only asking them to re-do what they were supposed to have done in the first place; I never gave them more jobs to do at the end. I observed them spray a rag then use that same rag to try to clean the entire kitchen without re-wetting it. Thus, hardly anything was cleaned well. I had to continually ask them to use more spray on the item they were cleaning because nothing was coming up by them simply wiping it with a dry rag. They didn't even bring a garbage bag, so they didn't sweep anything but the kitchen. After sweeping the kitchen they handed me the pile of dirt in a ziplock bag they found in one of my drawers and said, "garbage". How are you supposed to properly mop and sweep without a garbage to throw it in? We had moved out and had no garbages of our own, you'd think a cleaning company would bring a garbage bag at least. They gave me some attitude when I asked them to remove the spots, smears, and crumbs that were still left on the countertops after they said they had cleaned them, even though I tried to be kind and patient - even though they were wasting my time. They weren't apologetic at all and made excuses for EVERYTHING I asked them to clean, "it's a stain...I wiped it already...it's from oil...". Interestingly enough, every task except for one that I asked them to re-do came out sparkling clean after I nearly forced them to use spray and actually take some time to wipe it thoroughly. I am not confrontational and was nervous to call the owner and tell him of my experience because I didn't want to make him feel bad. However, he was completely apathetic and unapologetic during our conversation and offered me no apologies or amends. Overall, I felt like I could have done the same job myself without having paid for two people from this company to come out and will never use them again.
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