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Businiess name:
Cronic Nissan
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Review by:
citysearch c.
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Review content:
worst customer service i have ever encountered....starting with service receptionist, service manager, all the way to dealership owner, wanda cronic. the sad thing about my experience with cronic today is that i have a long-standing friendship with wanda and her husband. i am a professional clown, and have entertained for their children, as well as for dealership events. wanda cronic has known me for decades, socially and professionally. that's why i was shocked at the treatment i received today at the cronic dealership. my pt cruiser recently had the engine replaced by a local shop. the shop owner recommended that i take my car to cronic so that the code could be changed to accomodate the new engine. the shop owner called cronic, told the service manager that he had replaced my engine and needed cronic to sync the code. service manager agreed and told shop owner to take car in to cronic for servicing. when shop owner made follow-up call to cronic today to see when car would be ready, a woman named lorna told shop owner that they refused to work on my car due to a bad debt !! shop owner assured cronic that shop would cover costs. then shop owner called to tell me of conversation with lorna. i immediately drove to the cronic service department to speak with lorna. i told her that i had never been to cronic for service; therefore, i could NOT have "burned" them (as she put it to shop owner) for an unpaid bill. she told me that the owner, wanda cronic, had been the one to refuse service to me....... wanda insisted that i had refused to pay for service in past. i called wanda cronic and told her that it was not possible because my car had never been there for service. she insisted that she remembered it! she said she would check her files and call me back. i had even told her that service manager had to enter personal informantion, vin #, etc. this morning because they had not serviced my car before. wanda called back, told me that she had no service record for any of my vehicles (duh). then, rather than apologizing for her accusations, she told me that the reason she did not want to service my vehicle is because i had bought the car from another dealer. she said that she realized i had gotten a much better price at the other dealership; but that i had shown no loyalty to cronic. she became agitated and told me that "nothing good would come of this" if cronic scanned the code. i told her that there were other dealerships. i remained calm; but told her that the one good thing that had come out of this encounter is that she might learn to check her facts before she accused a potential customer of running out on a bill. she told her service dept that i was a bad risk. she told the other shop owner (who will never again recommend cronic) that i had "burned" them by not paying my bill. then, when she found out that i had no service history with cronic, she yelled at ME. i will NEVER do business with cronic. i will tell everyone i know NEVER to do business with cronic. when the owner lies, you can bet the entire institution is rotten.
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