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Businiess name:
Blue River Canyon Day Spa
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Review by:
citysearch c.
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Review content:
Today, I was scheduled for an all day spa package at the Blue River Canyon Spa. My appointment was scheduled for 1045. I arrived to the Spa at 1040. Shortly after I arrived, I was called back for the Hydro therapy soak. After a 15 minute soak, I was taken to the relaxation room, were I was told that someone would be with me in 15 minutes. After an hour had passed I went to the front desk and asked if there was a problem. I was told that my first session was not scheduled until 1245 due to "human error". I was offered lunch and told that they would be ready for me in another 40-45 minutes. I asked if somone could possibly work me in sooner since I had plans for the evening. I was rudely told the staff was on lunch or with other clients. I understand "human error" but I feel that little effort was made to problem solve and correct the error. I was expected to wait another 40-45 minute when the therapists were not even asked if they could take me early. I didn't want to wait so I was given a full refund. The refund will be used at another Spa with better scheduling practices.
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