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Businiess name:
Four Seasons Heating, Air Conditioning & Plumbing
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Review by:
citysearch c.
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Review content:
We had our furnace stop working in April and we called Four Seasons to take a look at it since we purchased it from them about 5 years ago and we get our scheduled cleanings done through them as well. The service tech was really nice and called about 20 minutes before he arrived. He wore shoe covers so as not to get my floors dirty, which I thought was considerate. Eventually, he diagnosed a bad blower motor and when I asked him what the damage would be to replace it he asked to see my contract. Luckily the wife files everything away and I was able to find it and he said that we were covered for parts and labor and since we had kept up with our cleanings the motor would be replaced under warranty. The tech had the part in stock in his van and it took him a little over an hour to fix the furnace. I felt bad as there wasn't much room for him to work but he said that he commented about having worked in smaller spaces before.
I thought it was awesome that the tech asked to see our contract first instead of playing off my ignorance and charging me unnecessarily to replace the part. He also mentioned that we were offered a longer warranty than what most other competitors give. What great customer service!
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