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Businiess name:
A Better You Salon & Day Spa
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Review by:
citysearch c.
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Review content:
My husband and I just went here for a couples massage and body glow. I booked it to surprise my husband and was mortified that this was where I chose. We typically go to spas in Knoxville; so after reading the reviews I chose this spa for our day in Chattanooga. It is NOTHING like what we have experienced in the past. If you are looking for a pampering, it's not here. We were offered a drink upon entering, that we never got it. They ask that you arrive 10 minutes before your appt. We still ended up waiting for about 20 minutes! There is one shower, and it was in the room we got the massages. We were going out to dinner afterward; so of course, I didn't want to have oily hair. Luckily, I asked if there was shampoo in the shower. They didn't have anything in there! After asking, the lady did bring me a very small sample shampoo and conditioner. The poor people behind us had to wait for their massage longer because we had to take a shower and get out of the room before they could replace the linens and get them changed. It's very poorly organized. The facility wasn't very clean either. We saw a pile of dust on the top of a shelf near the shower. The customer service is very lacking. Neither one of the ladies that worked on us asked about problem areas or even checked on the pressure. We were never offerred water afterward (most places encourage hydration). I will never be back to this place. The reviews written all seem a little shady because they are nothing like what we experienced. All 5 star and with an exclamation point at the end of the subject? Yes, I believe it is written by non-customers. Don't believe them....
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