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Businiess name:
Monaco Motors
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Review by:
citysearch c.
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Review content:
I used to be a big a fan of Monaco Motors, however after my last experience sentiment has changed. Made an appointment for an oil change at 7:30am, was the first car there and in. Wrote it all up and was expecting as I was told, car would be done early afternoon. Wade the owner called me at 12:30 said he was leaving because of a bad back and so and so would take over and be getting back to me. No one ever did, I was left hanging. Went to pick up my car first thing this morning and it was still up on the lift and Wade said he thought it was done. When confronted about this situation, Wade was less than apologetic and passé. He had every opportunity to put the situation behind us, but didn't see any urgency in redeeming this situation. My day was destroyed waiting around for them. Wade and Monaco Motors is only about the customer on the surface. There is nothing else there. It's only about the money for them and what they can get out of you. Thanks for not washing the car as promised and being so petty that you don't even have the decency to offer something (discount, no charge for light bulb). Bottom line, not a good place to patronize if you really want customer service. I have referred several people to Monaco Motors in the past that are regulars, but will do everything in my power to make sure that they go elsewhere. In this world and in these times, there is no reason for this to happen.
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