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Businiess name:
Star Ford Lincoln
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Review by:
citysearch c.
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Review content:
In the days when customer service is a thing of the past - Star Ford in Glendale is run like a "Mom & Pop" shop. After having a TWELEVE HOUR nightmare experience at the closer SUNRISE FORD in North Hollywood to buy a new truck - I ended up contacting TONY BALL at Star Ford and told him exactly what I wanted, what I would pay - and that I wanted to be in and out within 30 minutes or I would walk! Not only did I get the truck exactly how I ordered, but he came through with the 30 minute deal! A year and a half later - any time I had a problem - I was not just treated like his most important customer - I am still being treated like a family friend! Yesterday I had a problem that was not covered by warranty - Tony Ball took care of it without me even asking - saving me about $1500.00! WOW - if that doesn't put him in my will - I don't know what will! This company didn't just treat me right when I was spending money for a new vehicle ( FORD F150 PLATINUM) - they backed it up with FIRST CLASS Customer SERVICE - You just don't get that any more. I HATED my experience with Sunrise Ford - and LOVED my experience with Tony Ball at STAR FORD - and that is why I would ALWAYS recommend them as the "go to" dealer for an experience you won't forget! Take the time to drive the extra mile - you won't be sorry!
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