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Businiess name:
Apple Oil & Svc Co
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Review by:
citysearch c.
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Review content:
I have had horrible service experience with Apple Oil over the past year and one-half. If you don't remember to call them and request a cleaning appointment during the summer months, you can forget about getting a timely cleaning during the rest of the year. They did not come for two months after I called them for a cleaning - even though I had also told them I smelled fumes each time the furnace came on. When they did finally come, they installed the wrong size air filter in the furnace. They came to repair my hot water heater and billed me for items not covered by the sevice contract. At the time of the repair they did not tell me the item was not covered and provided no estimate of the repair costs. As it turns out the part they replaced (a screw in device) I would have gladly replaced myself for 1/3 of the amount they charged me. Then to top it all, they spilled about a cup of oil on my carpeted basement stairs. The technician left without even telling us. When my wife opened the basement door an hour later she was inundated with oil fumes. She had to call Apple to complain. It took Apple over two months to correct the problem and get the oil smell out of our finished basement. Oil delivery has not been a problem, but if you are looking for competent service with a customer satisfaction oriented staff, then look elsewhere.
Pros: Oil Delivery
Cons: Horrible service
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