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Businiess name:
Glenn Johnson Cooling
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Review by:
citysearch c.
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Review content:
Merchant was specifically told he does not have have authorization to charge the customers debit card for disputed charges Customer authorized payment of $236.00. The merchant charged the customers VISA CHECK DEBIT CARD for OVER $400.00. The customer offered to pay the disputed charges into an escrow account until the dispute could be resolved. The merchant CHARGED the Full amount inspite of the cutomers willing to escrow funds until resolutiion..Further, the dispute stems from the manner in which the merchant told the customer about fee structure. "the girl (patty) on the phone said the labor rate is $85.00 hour plus thet charge 75 cents per mile. She never said it was 3 hour minimum plus mileage or that it was $255.00 plus mileage or that it was $320.00 just to show up. on the work order thet listed 3 hrs labot fuel charge $75.00 and no trip charge. The merchant told the customer he had to pay $403.00 because he signeed the work order. The customer specifically had the technician write on the work order that there was a problem regarding the amount being charged which he noted on the work order before customer signed it.
customer called the office after technician left house.and raised issue disputing charges shown on work order. (patty) wanted customer talk to boss. customer offered to pay non disputed portion of charges in meantime gave the girl visa information. Not only was she authorized to charge this amount she was told NOT to charge the full amount, only non-disputed charges.
At no time was the merchant given authorization to charge the full amount. In Fact customer called back left a message stating that only the amount not disputed may be charged to the card as more would disrupt the account balances and to please call customer prior to charging the card.
ALL OF THIS NOT EVEN TAKING INTO CONSIDERATION ANY QUESTIONS REGARDING THE MERCHANTS WORK WHICH THE CUSTOMER HAS QUESTIONS ABOUT HOWEVER WAS NOT PRESENT PRIOR TO THE START OF WORK.
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