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Businiess name:
Massage Envy Spa Chandler
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Review by:
citysearch c.
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Review content:
I originally signed a membership here, but have since switched locations. Mainly because all the skilled therapists keep leaving. There's been huge turn over of therapists in the past year. Unfortunately the turn over is with the good therapists. I also recommend watching the time. It's suppose to be a one hour massge, but several times my massage was cut short by 5-10 minutes. With a one year membership even if you lose 5 minutes each time that's one 1 hour massage or $40 bucks stolen from you!!! I did speak with management and was told it would be brought up in the next meeting, but it still happened for several months. I questioned it with one therapist and was told that the massage includes the timing to cloth and uncloth. That's fine, but should it take 15 minutes to uncloth/cloth? That's what one therapist waited before coming in to start the massage. One time I noticed the massage ended 10 minutes early on a wall clock. When i mentioned it I was told by the therapist that they don't use the clock on the wall but their watch. The clocks on the wall weren't accurate. Good excuse, but I also looked at my watch just before I got undressed and I was shorted 10 minutes. Several times my massage started late and ended on the hour. I couldn't get a refund on the remaining membership, so I switched locations and much happier there. By the way, several of the great therapists noted in the previous reviews have since left. I'm sure there maybe some good therapists, but for how long. Such a waste of money on membership if it takes two wasted massages to find a good therapist...only to have them leave two months later.
Pros: location
Cons: the turnover of therapists and cheating people of massage time.
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