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Businiess name:
WHITE The Art of Hair
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Review by:
citysearch c.
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Review content:
This was hands-down the WORST salon experience I have ever had. I REALLY wish I would have read more of the negative reviews, because they are really spot-on. Don't get caught up in the hype like I did. I was so excited about my appointment, I really thought this experience would be great. Umm....WRONG.
While I was waiting 15 minutes for my stylist, I decided to peruse their makeup testers. As soon as I applied some lipstick to my hand to see the color, the receptionist came over and took it out of my hand and haughtily told me they would prefer me to use a swab...ok, totally embarrassing, but whatever.
So my stylist Sasha finally gets me in a chair and does a brief consult. Then she handed me over to Lauren who proceeded to wash my hair and give me a scalp massage, which was ok, but overall I was in the shampoo bowl for TWENTY FIVE MINUTES because my stylist was still with her client and it was like they pretended this was all a part of the experience...more on that later.
So Sasha spends about 3-5 minutes with me cutting my hair when the receptionist places a post-it on her station. It was then that I noticed a young well dressed man looking at us; apparently it was her next client.
Again, Lauren takes over and proceeds to dry my hair for THIRTY-FIVE MINUTES...I'm not even joking. Again,treating me like I am too stupid to realize my stylist was overbooked and giving her full attention to this other client. She would have went on even longer, but I finally just got up to go talk to my husband, who was unfortunately waiting on me. I was so mad I couldn't even see straight. I didn't even have a magazine to read, as I didn't realize NO ONE in this salon talks to you and I would be staring at a wall for the better part of an hour while I was getting a blow-out.
Sasha finally returned to finish the rest of my haircut...I would say she spent a total of about 8 minutes cutting my hair. I arrived at this joke of a business at 5 PM and did not leave until 7:23. For a haircut. Seriously. The guy she worked on instead of me did not have to wait at all and she gave him her full attention. Maybe she thought she could get more money out of him. Good choice sweetie, because I will never be back to this tiny, pretentious, overpriced, non-relaxing and tense salon. Horrible experience. The one star was for their product line, which is nice.
DON'T GET SUCKED IN BY THE HYPE!!!!!!
Pros: Kerastas products
Cons: uppity stylists, tense atmosphere, very small, overpriced...
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