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Businiess name:
Sterling Collision Center Auto Body Repair
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Review by:
citysearch c.
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Review content:
Dear ‘Porsche’ ( or maybe Soldier5082 or not),
As one of the principles at Sterling Collision Center, I was very concerned reading your post and was in the process of searching our Customer Survey follow ups when something troubled me. One of my employees brought to my attention that your post is almost identical to a post made back on May 2nd, 2007( 9 posts down from here). Same accident, same exact issues and same word for word comments.
That said, we have tried to build a successful business but have found that there are many unscrupulous competitors out there who very often post anonymous ‘Bad Experience’ items on the internet in attempt to smear a brand we work hard to uphold.
Do we have issues that arise at our business, absolutely; I and anyone else who is in the business world would be lying if we said otherwise. Particularly in our business, getting in an accident or damaging a high vehicle( or any vehicle) is not a pleasant experience. And regardless of what we do, we have found will never be able to please everyone, BUT we will do everything we can in our power to satisfy ALL of our customers.
With every customer that gives us the opportunity to earn their business, we attempt to survey them at the conclusion of repairs which provides us immediate and real feedback. We try to resolve any outstanding issues immediately. We are very proud to say we have a 96.6% VERIFIABE customer satisfaction rating ( that is higher than most dealerships doing ‘routine’ service work, nothing close to the complexity of what have to perform in putting cars back together). Additionally, over 20% of customers are REPEAT customers each month, and we repair 100’s of cars a month.
So Porsche or Soldier5082 or whoever you are, this post is very suspicious to say the least. In that vain, we will be pursuing all means necessary to remove this and other slanderous posts from this site and others with a passion.
I am not hiding behind an anonymous post and encourage anyone with a valid complaint, concern or something that wasn’t just right, to call me directly at our store and I will do everything in my power to get to the bottom and resolve any outstanding issue with our repairs or your customer experience here at Sterling Collision Center.
David
Principle
Sterling Collision Center
714-259-1111 x265
Pros: na
Cons: na
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