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Businiess name:
Sterling Collision Center Auto Body Repair
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Review by:
citysearch c.
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Review content:
This was a pretty horrible experience. My car got a small dent in the rear quarter panel. Nothing big. Sterling was recommended by my insurance agency. To minimize the time we were withouout a car my wife took it in for an evaluation and had them order the parts before we delivered the car for repairs. Right away I knew they were padding their timeline when they said it would be two weeks for the actual repair (I have some familiarity with type of work and estimated it generously to be about 20 manhours of work).
Still, rather than start over, we went forward. Immediately, the lack of returning phone calls started. After nearly three weeks of getting no information, I showed up in their lobby so they would have to speak to me. The manager and I looked at the car and it still wasn't close to done. He explained how they do such superb quality that it just takes longer. I was not impressed with this answer and after much discussion they agreed to provide me with a rental car. About 4 days later I got a call that my car was ready. I showed up and it was immediately obvious that the repair was very poorly done. The various seams were not close to be even (very tight in places and loose in others) and the quarter panel wasn't flush with the lower panel. I'm not picky but it was an obvious bad repair. The explanantion to me was that they had to first try aftermarket parts and the part just didn't fit well (then why call me and tell me the car is ready). They admitted it was a bad repair but had apparently been hoping I wouldn't notice or wouldn't say anything.
In the end, we got the car back after more than 4 weeks and about ten unreturned phone calls and four trips to the repair shop. To boot, they lost my owner's manual when they used it to put back in the radio theft code. Official insurance estimate for the work: 16 manhours!!! Even 1 man working just 4 hours a day should have the work done in 4 days. They took more than 4 weeks.....
Pros: Most of the staff was friendly, the final repair was good (but only after I complained) and they cleaned my car nicely
Cons: Constant unkept promises: even simply returning a phone call; tried to pass off a bad repair; double original well-padded timeline
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