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Businiess name:
Sterling Collision Center Auto Body Repair
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Review by:
citysearch c.
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Review content:
It doesn't take a genius to figure out that auto-repair shops have a pretty strong incentive to keep ur car for as long as they can so they can bill you for as many hours as possible. Sterling Collisions elevates this to an art form. I have an M3, which i managed to dent on the fender. So I took it to these guys and was given an estimated time of one week and an estimated cost of about 1600 bucks. two days later, they revised the estimate to...hold your breath...a month and half and about 9000 bucks. also, i was told this after they had apparently already taken much of the car apart..so i couldn't really go back in take my car back. their explanation would've been sad if not so laughable. apparently the parts they ordered from germany were delayed because of the volcanic ash from iceland. perfectly understandable you'd think...EXCEPT THAT THIS WAS A FULL MONTH AFTER ALL FLIGHTS HAD BEEN NORMALIZED IN EUROPE. I'm not certain what to feel more peeved about...the fact that they are clearling filching me or that they would try to insult my intellegence with such impunity.
anyway, so now it's been well over a month already and just today, they've given me three different estimated delivery times in the space of two hours (not to mention multiple conflicting and erroneous statuis updates on the repairs). oh and did i mention that they make it sound like they're doing me a favor and beating their initial time estimate? I have an idea for them to make sure they always deliver before time. just quote 6 months as repair time for every vehicle that comes in ...just be sure to do that after you've taken the vehicle apart...so the customer can't decide not to have you do the repairs. and then deliver the car in 5 months and 29 days. Viola.. u have a perfect record.
on the other hand, if you're an unfortunate car owner with repair needs, my advice to you would be to just find another shop.
Pros: none
Cons: slow (likely deliberately), innacurate vehicle updates
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