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Businiess name:
Platter Palace
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Review by:
Guest
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Review content:
THIS PLACE IS ABSOLUTELY HORRIBLE!!!!!!!!!!!!! I went there because I know someone who went there to get her hair done (stripped, dyed, and highlighted) and it came out very nice! I had never colored my hair before and I was trusting this place to do a decent job. I went in with a picture and told them that I wanted to go lighter brown and then get highlights (I have very dark hair). They told me not to change the base because it would dry out my hair so I trusted their opinion and said if you can get me the color in the picture without dying the base, that's fine. The hair dresser just put blonde highlights in my already very very dark brown hair and it came out looking like salt/pepper or a very faint gray color. I went back, showed the owner the picture that I wanted, which my hair clearly looked nothing like. She had another women take me and change the toner in my hair. This lady put a red toner in my hair to give me a warmer brown and I asked her is this going to turn my hair red? And she said no just that it would give me a "warmer" brown. Well, my hair is now RED! So I asked for light brown hair with highlights and I went from plain BLONDE highlights on my dark hair to now having RED highlights. The owner is completely incompetent. She saw my hair and said that they changed my base entirely and that it looked good (of course she is going to say that). I said how can you say that they changed the base when the stylist herself told me that she was NOT going to change my base cause it would dry out my hair and I would have to have it colored every month. In addition, there is really bad customer service here. I had to wait about 3 hours, not even for highlights but just because the stylist kept taking clients in between me getting toner put in, washed out, etc. I debated going back to have them fix my hair or at least give me a refund (I doubted they would do that) but I'm afraid of what additional damage they might do to my hair. NEVER AGAIN.
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