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Businiess name:
Burbank Spa & Garden
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Review by:
citysearch c.
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Review content:
I really don't like writing bad reviews, but I felt I had to in this case. I had high hopes for this spa, and since it is near my house - wanted to like it. Their facilities looked really nice online and Burbank needs a full-service decent day spa. Unfortunately, my experience at Burbank Spa was way more stressful than relaxing. When I first I went I got one just-okay service. Because its close to me and as I said, I REALLY wanted to like it, I thought I'd try again. My visit a few months later was really bad, in almost every way. The staff has really gotten out of control with attitude. I asked for the same therapist again and found out she had already quit. Apparently not that many people are happy working here, according to what the receptionist told me (which was inappropriate in and of itself.)
My massage with the new girl was awful. She was very inexperienced, which in itself is not terrible, but in addition to forgetting to do basic things that the other technician did (like tell me before she was about to put a hot towel on my face or something; there was also a lot of hair pulling) the massage was just really bad and she finished early. I definitely didn't get what I paid for. I left in so much pain that it lasted through the next day. I felt terrible. To top it off, when I checked out I was overcharged. I noticed it and they apologized and voided (they said) the entire charge and charged again the correct amount. The front desk staff assured me that it was voided properly and would process immediately but sure enough, it wasn't and I spent the next week trying to get the now DOUBLE overcharge off my account. I am not that hard to please, but this was really the worst experience I've ever had at a spa. Though the facilities are close to me and I had one Ok massage therapist a while back, there are just way too many problems for a place that charges this much. I hope you can avoid my bad experience. There are much better places to go. Needs new management!
Cons: TERRIBLE FACIAL, RUDE SERVICE, WON'T GO BACK
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