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Businiess name:
Burbank Spa & Garden
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Review by:
citysearch c.
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Review content:
I went to the this spa last month with with three other girls for the first appointments of the day. The day started out horribly when the spa wasn't even open when we arrived. We ended up waiting in the street, with other staff and customers, for almost 30 minutes before the manager casually strolled up and opened the door. He, along with the rest of the front staff, was very unapologetic and didn't even offer to hang our coats or offer us something to drink. We sat in the "lounge" and watched the staff frantically clean up messes, light candles, set up the rooms, and complete other tasks that should be done well before customers show up. My hot stone massage was first up and I didn't get a locker, slippers or a robe to change into. I noticed that they have a couple of TINY change rooms (similar to those in the clothing stores) and a limited number of lockers. After our services, we all agreed that they didn't quite meet our expectations and they definitely weren't anything special. The "lounge" is hardly that...it was within feet of the manicure and pedicure stations and the space was tight. At most, it could probably fit six people comfortably. The space wasn't a space that allowed for much relaxation and we almost felt like we were being rushed out in order to accommodate the customers that were filtering in. There are FAR better spas in the area that are similarly priced, where you can really unwind and feel spoiled. The quality of the management and ownership is highly questionable. Afterwards, I was simply promised a telephone call to apologize and offer us some sort of consolation. It's been a couple of weeks and I have given up hope that I will receive anything from them. The most that they would probably offer would be a gift certificate. But I wouldn't have a use for it. I wouldn't go back, nor would I recommend this place to anyone.
Pros: None
Cons: Rude staff, rushed, below average services, cramped and NO PRIVACY
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