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Businiess name:
Aba Appliance Repair, Inc.
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Review by:
citysearch c.
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Review content:
We had our AC go out on a Friday Afternoon, we called a couple of places and ABA was able to come out right away and give a "Free Estimate". The technician CHAD seemed very shady from the start. He checked our AC and stated that the coil was leaking and that because of some new laws/city codes that he could not replace or fix the coil because there is some new freon that is being used now and that all systems have to be up to code and be changed to this new stuff? Furthermore we could not switch to this new stuff inside and not switch the entire thing because the unit outside could not use the old freon? It did not make any sense to us and we had no idea what he was talking about. He suggested that we replace our entire unit due to this code issue, quoted us $4900! I did not feel comfortable with this because our home is only 6yrs old, I explained to him that I did not believe that our ac was completely bad and needed replacement because of the amount of time we had been in our home, he said that units are only meant to last maybe 10 yrs give or take a few yrs and beause we ran our ac daily all day long that was probably why it went out faster?? I did not feel he was being honest with us and explained this to my husband, we needed to get a 2nd opinion...my husband stated that it was going to be a hot weekend and that Chad claimed he could come out tomorrow Sat (8am-12pm) and replace the whole unit if we gave him a $2500 deposit right now. As much as I did not want to I trusted my husbands decision to go ahead with this deal. Sat came and noon came and no one had shown up, I called and they said techs were on their way. I cx til next day and as I began to speak to people about our situation I felt that I should get a 2nd opinion, well come Mon a diff company came out and added 1lb of the old freon to my system, injected my system w a dye to see if there were leaks and returned in 1 wk and stated there were no leaks in my coil or anywhere else. $260 and my ac was fixed. BUT, ABA felt that because I did not allow them to rob me of $4900 because I found out they were lying to me, they have the right to keep 20% of the HVAC equipment they ordered for my home so I lost $800 of my money! The manager refused to understand that CHAD gave the WRONG quote to benefit his commission and that I simply CX because I found out he had lied to me and had fixed my AC for $260! She stated he made a mistake and she would still keep my $$ because I had to pay their restocking fee?? I could understand them keeping this money had I just switched to another company that had done the same job but I obviously did not need a whole new unit, just more of the old freon! DO NOT TRUST THIS COMPANY! THEY ARE OBVIOUSLY OUT TO LIE AND STEAL FROM CUSTOMERS! I CAN NOT WARN YOU ENOUGH!!
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