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Businiess name:
Merchant's Tire & Auto Ctr
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Review by:
CHad S.
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Review content:
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED..!!!
I go in to drop my car off for an oil change and have to wait 20 min. for them to get to me (not that busy either). I had previously been give a $5.00 off coupon to use on my next visit which I mentioned and gave to the associate..
When i came back to pick up my car it was drizzling rain and I noticed that my window was down..!!(not down when I left the car). Went in to pay and pick up and had to wait ANOTHER 20 min. before I was helped(still not that busy inside). Was told then that I couldn't use my coupon and the rep who said I could was just wrong; asked why my window was down and was told;"I dunno...I didn't do it" I asked to see the manager, as I had my GPS, Camera and Files in the back seat. I was then informed that this jack-leg WAS the Service Manager... I tell ya what, I'm not sure if this is a chain or privately owned but it is at best a Backyard Garage with even worse service... Sure the 1/2 off oil change SOUNDED good, but in the long run I ended up paying much more than it was worth...
STAY AWAY FROM THIS LOCATION IN YOU VALUE YOUR TIME, CAR AND VALUABLES THAT YOU MAY LEAVE IN IT....!!!!
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