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Businiess name:
Franklin Fix It Right Repair Service
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Review by:
A B.
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Review content:
BEWARE: This man, Heath Holliman, is highly aggressive and hostile. My encounter with him in my home ended with me filing a police report for menacing behavior and dishonest pricing. He came to my home to switch out the door latch on our dishwasher. He arrived with the $7-$14 part, quickly took apart the front of the dishwasher and informed me it would be $180 to do the repair, which takes 3-5 minutes to do. I asked him what the price of the part was and what his hourly rate was in order to figure out why he was charging me such a high price for a simple switch swap. Upon me asking him these questions, Mr. Holliman became extremely agitated and hostile. He began to rant about how I had no idea what it took to run a small business and would not answer how much he paid for the part nor what he was exactly charging me for. I then stepped out of the room to call my husband and Mr. Holliman began to do the swap on the door latch. My husband quickly told me to stop Mr. Holliman from continuing the repair and asked to speak to him. Mr. Holliman informed my husband that he could “charge what he wanted” and when my husband told Mr. Holliman that we did not want his services, Mr. Holliman replied to “Have a nice life” and tossed my phone away from himself onto our counter. In shock, I told Mr. Holliman that he needed to leave our residence immediately. This short yet highly aggressive altercation escalated right in front of my two small children and left me feeling very frightened by his hostile and threatening behavior. Upon hearing my request that he please leave my house immediately, Mr. Holliman informed me that the job was already complete and he was not leaving until I gave him his money. This all transpired in less than 10 minutes; he was in our home for less than 10 MINUTES! And again, I cannot stress how aggressive and menacing he was during this time. Completely freaked out, I paid him, and he left. Quickly becoming aware that I was just seriously scammed and menaced in my own home, I called the Fix-It-Right co
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