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Businiess name:
Dave's Old Book Shop
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Review by:
citysearch c.
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Review content:
This is a review of Dave's Olde Book Shop's online business.
After 3 weeks of not having received the book I ordered, I sent an email inquiry (as no phone number is listed on the confirmation emails they send you when something's ordered). Their response was that it must have gotten lost in the mail and that I'd be promptly refunded. So far so good.
In a second email, I asked for the last 4 digits of the credit card I used to make the purchase. Their response was that they were not capable of making credit card transactions and that I should contact Amazon. I PURCHASED THE BOOK THROUGH THEIR WEBSITE DIRECTLY, NOT AMAZON. So, I pulled up their website again and logged into my account. Sure enough, the order was still listed (as pending...) with the form of payment listed as credit. I'm still quite baffled as to how they plan to reimburse me for a credit transaction they claim they're not set up to make.
Thankfully, with all of these ridiculous responses printed off I can easily get the charge taken off of my credit card statement.
I wouldn't even recommend this store to an enemy.
Pros: None
Cons: Poor customer service - see comments.
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