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Businiess name:
Capello Salon & Day Spa
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Review by:
citysearch c.
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Review content:
recently had my hair colored by a stylist and was extremely dissatisfied with the outcome. I had gone to this salon for over a year but always had a single process color which anyone can do from a box. I had wanted to lighten my hair and maybe add highlights and figure a salon of this caliber could handle that. I walked out with orange hair, a burned scalp and hair dye on my forehead. I called the next day and was offered a re do but was scheduled by the receptionist with the same stylist. Needless to say, I left again with orange hair. I tried giving it a few days to tone down, and when that didn't happen I called and asked for a refund rather than a third redo for fear my hair would fall out. Right from the get go the manager made it out to be my problem not hers. She told me I shouldn't have gone back to the same stylist ( the receptionist placed me with her I DID NOT request her), and that unless the necessary paper work was previously filled out there was nothing they could do because it would be " too complicated" to give me a refund. The manager obviously doesn't care about the client's satisfaction and has horrible public relations because I always had to call her, and eventually she wouldn't even answer when I called. When I finally reached her she then said she couldn't offer a refund because they couldn't prove something went wrong and compared it to "eating food and getting sick but not knowing what food caused it" completely oblivious to the fact it was a horrible service done twice, which any other business would refund including a restaurant.Obviously Sam isn't professional, nor is she capable of handling business when things go wrong, so if you go here and they completely ruin your hair, good luck with getting any sort of reimbursement back . The best I can say is go somewhere else where the manager can handle business professionally and efficiently, or else have a 200 dollar regret like I do.
Pros: Nothing
Cons: Expensive, inexperienced manager
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