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Businiess name:
Kip Killmon's Tyson's Ford
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Review by:
Guest
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Review content:
Evaluate service as much as you evaluate features.
I have given the above ratings because it's about time that someone
acknowleded that the auto industry is as much (if not more) about
service than it is about "Clunker Mania".
I am one of those auto-relics who buys cars with cash (vs. leasing)
and drives them forever. That makes "service" a critical factor in the
decision.
I figured out a few years back that while Ford manufactures great
products, there is no one in Detroit who is going to keep my current
"bus" (a.k.a. F-150) rolling, worry free and "bullet-proof" on the
Beltway. Only folks who can do that are working with my local dealer -
Tyson's Ford.
I have dealt directly with a number of TF's service representatives.
All of them have been informed, engaged and focused. I met TF's
Service Manager 3 years ago when I bought the "Beast" (F-150). I've
since forgotten his name. I've never had to call him.
When I haul the "Beast" in for regular maintenance, TF goes through
the appropriate checklist (mileage-based), but also does a
comprehensive look at everything (a.k.a. "Full Monty"). Suspicious at
first, I've never seen TF use that "look" as an opportunity to sell me
a new, enhanced drive train, crankshaft, A/C system or major
orthopedic surgery.
These guys know that their business is service. If you have a Ford
product, call these guys for service. If you're thinking of buying a
Ford product, call them.
In either case, you'll experience a rare commodity these days -
CUSTOMER SATISFACTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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