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Businiess name:
Exclusively Diamonds Jewelry, Diamonds, Jewelry Repair, Designers
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Review by:
kayce m.
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Review content:
I had my diamonds from a previous ring put into a setting from Exclusively Diamonds and when I got my ring back i was very happy with it. A year later they tell me that all my prongs are cracked on my middle stone and it's probably because it was made with a bad batch of gold. With this in mind they only agree to fix the prong problem and not the pits that I had been concerned about previously. When I got my ring back I was unhappy with the unevenness of the gold and a few gaps between the diamonds on one side but not the other of the ring. So I left my ring there again. After not hearing from them for a week, I call and they tell me to pick up my ring the next day. When I go to get it i turned it to the side and it looked awful. The sides were all lumpy, there was big globs of solder in the inside and it looked like something out of a gum ball machine. Exclusively Diamonds said, "We think it looks great and there’s nothing we can do about it. It would be at your cost to get a new mounting." Because i was VERY upset i went to get lots of opinions from other jewelers who could not say one good thing about the mounting (band) of my ring. Despite negative comments from six other jewelers in Mankato, as well as many close friends. Exclusively still felt that the ring looked great and would not do anything about it. Upset I went to another Diamond store to have a new ring made. They find that under the prong, one of the corners of my large princess cut diamond is broken off in which they believed happened when Exclusively attempted to fixed my cracked prongs. At this point I was ANGRY!!!! Other jewelers said if this happened in their store they would have to replace the diamond. I contacted Exclusively and they absolutely refuse to replace my diamond. Instead they only agreed to re-cut it which basically means cut a smaller diamond out of my large diamond. So basically because of Exclusively's mistake I am left with a smaller less expensive diamond then my original and I don't see how t
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