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Businiess name:
Value City Furniture
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Review by:
citysearch c.
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Review content:
This place have some very good deals. There are huge mark-downs on several furniture pieces. I decided to get my furniture here after moving from Texas to save money.
A few days after I put in my order, they called to notify me that the furniture won't arrive until next Saturday (I ordered the furniture in person the Tuesday before) after initially telling me it would come next Thursday. Since I had an air mattress and no major back problems I didn't mind too much.
After our furniture arrived on Sat. and the delivery guys left, we noticed a small tear in one of the fabric dining room chairs. Then we dropped it off at the store and decided to pick up a replacement chair the next weekend (I was out of town that week). There was no fee to get another chair.
When we called to confirm that we were picking up the fabric chair, the lady told me the chair was PRE-treated. We had just recently purchased a fabric protector limited 7 year warranty on each of the 4 chairs and the salesperson told us all the chairs would be treated not PRE-treated. So I called the lady again and she rudely said that PRE-treated and treated are the same things. She also asked me rudely, "Is there anything else? Are you SURE?!"
Don't expect great service here if you want to save money.
Pros: cheap prices
Cons: horrible customer service, delayed delivery
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