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Businiess name:
Gyenari
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Review by:
citysearch c.
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Review content:
The food isn't bad, but not worth the subsequent aggravation. My ATM card got charged 4 different times, for different amounts. I called the restaurant immediately, and made a point to be polite and understanding. I figured this must be a fluke, since they are a fairly new establishment. The words "we are sorry" NEVER crossed their lips. Instead they explained to me that "this happens all the time", and that because the charges appear as "pending" on my bank account, there was no cause for alarm on my part. How is the bank to know which is the legitimate charge? I asked. By now I could sense the gentleman was getting quite annoyed with, what he perceived, as my lack of savvy in matters of banking. His answer was: Because we will post the correct charge! Really??!! I am just supposed to trust the people who just charged random amount on my card?! I think not. I will never again eat there. Another one of my friends, who dine with me that evening, had his card charged twice as well. In these days of great fear over identity theft, I doubt anybody would have been fine with a simple apology. In my case, it certainly would have gone a long way.
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