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Businiess name:
Sona Dermatology & MedSpa of DFW - Grapevine
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Review by:
citysearch c.
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Review content:
1) My fault: I forgot to call and ask SONA to call in numbing cream. I realized this the evening before the appointment. I called and left a message with Sona after hours hoping that when they got there in the morning they would hear my message and immediately call me and/or call in the prescription. I called shortly after opening time and they'd not had time to listen to messages. They said they could get it to the nurse and she would call it in WHEN she got to the office. In the end, I cancelled the appointment and was disappointed that they had not tried to work with me on this. After expressing my disappointment to them, they split the cost of the cancelled appointment 50/50.
2) I spent a very large amount of money at this place. I should be able to be "razor free" as the commercials say. While I may have been told that they average number of treatments is "five" before hair is completely gone (I don't remember), I didn't realize that if my hair wasn't gone, I would have to pay more to finish the job. I will use my razor much less, but won't be throwing it away. :-(
3) It is very painful even with numbing cream. During my last appt. I mentioned how this treatment was a lot less painful and found out that she was using "the air." It seems that using the air is harder on the nurses but makes the treatment MUCH less uncomfortable for the patient. So, ASK FOR THE AIR because it makes for a totally different experience. It should be OFFERED without question since most people have no idea it exists.
4) During one appt. the machine overheated and quit. I had to make another appointment to finish the small amount left. At the window I said I would need numbing cream, and assumed it would be at their expense. The nurse reached and got a $40 tube and sat it at the window. The receptionist was going to charge me for this! I said "no thanks!" and later got the normal prescription. In this instance, good customer service would have compelled them to give me the cream without charge- without me even asking, even if it were just a couple of samples. Very disappointing.
5) I was required to fill out the form listing the areas to be treated before EVERY appointment and required to tell them the areas over the phone when I was asking them to call in numbing cream. The computer records should contain this and this sensitive information should not have to be relayed over the phone or discussed at the Sona window in front of people EVERY appointment.
Summary: Know the facts and that you may not be totally hair-free when your treatments are done. If we are all paying for the "average" number of treatments, and then I have to pay extra if I need more than the average to be totally hair-free, then if it only takes 3 treatments for you, you should get some money back.
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