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Businiess name:
Mercedes Benz Of Bend
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Review by:
citysearch c.
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Review content:
I took my late model Mercedes in to get the front breaks done. I had regularly taken it to my local Mercedes Dealership and to a certified Mercedes mechanic for years where I come from out of State. The car has been impeccably maintained never a problem, just scheduled maintenance. I dropped off my car and a few hours later I got a call explaining to me that one of my front break calipers was frozen and needed to be replaced which was a huge surprise to me especially because I know cars well and never had a single issue associated with their diagnosis. They also admitted they had never seen this problem before on my model and year and that no calipers were available anywhere in town or the state. I was very surprised and shocked that you can’t find a break caliper for my model and would have to order it from Germany and had no Idea how long it would take.
At that point, I got a call that they put it back together “not fixed” and sent me on my way with no resolve. I called my mechanic back home who says he can have one in an hour. MB of Bend called me back two days later to say sorry and admit, they didn't call out of state or other parts stores outside of Bend to see if they could track the part down. Hmmm, you got to be kidding. What kind of customer service is this? Seems like, sorry my business is not worth for you to take a few extra minutes and make a few extra phone calls to find the part and do your job. Maybe they think they are the only game in town but the level of service sucks and will never go back. I took it to another shop in town who found no frozen caliper what so ever which makes sense, since I never had a single issue with it. He also found the caliper at a dealership in the Portland area in case I needed it. Mercedes of Bend said there were none! He fixed my breaks and got me on my way the next day. Do yourself a favor and take your Mercedes somewhere else, do some homework and find a good certified local mechanic who is going to take the time to earn your business.
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